FAQ

What products do you sell?

We offer a variety of convenient and useful products, including household essentials, lifestyle items, beauty accessories, gadgets, and more. Our product range is regularly updated, so keep checking back for new arrivals.

Where do you deliver?

We deliver across South Africa. Delivery options and fees may vary depending on your location and order size.

How long does delivery take?

Orders are usually processed within 7–10 business days. Delivery times may vary depending on your location and courier availability. You will receive tracking information where applicable.

What payment methods do you accept?

We accept the secure payment methods available at checkout. Your available payment options will be displayed before you complete your order.

How can I track my order?

Once your order has been dispatched, we will provide tracking information where available. You can use this information to follow your parcel's progress.

Can I return or exchange an item?

No it is no possible

 Can I cancel my order?

If you need to cancel your order, contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

What if I receive the wrong or damaged item?

Please contact us as soon as possible after receiving your order and provide your order number and photos of the item. We'll assist you with the next steps.

 Are your prices inclusive of delivery?

Product prices do not necessarily include delivery fees. Any applicable delivery charges will be shown during checkout.

What if an item is out of stock?

Some products may sell out quickly. If an item is unavailable, check back later or contact us to find out whether it will be restocked.

Is my payment information secure?

Yes. Payments are processed through secure payment systems. We do not ask customers to send their card details through social media, WhatsApp, or email.

How can I contact you?

If you have a question about an order or product, please contact us through the contact details provided on our website. We're happy to help.

Do you sell to customers outside South Africa?

At the moment, our store primarily serves customers in South Africa. If you're outside South Africa, please contact us before placing an order to check whether delivery is available.

Still have questions?

We're here to help! If you can't find the answer you're looking for, please contact our customer support team and we'll get back to you as soon as possible.